Terms & Conditions

Welcome to GRVMD.

These Terms & Conditions (“Terms”) govern your access to and use of the GRVMD website, including all products and services offered through the website.

For the purposes of these Terms, “we”, “us”, and “our” refer to GRVMD Private Limited. “GRVMD” (pronounced as “Ground”) is the brand name operated by GRVMD Private Limited.

By accessing, browsing, placing an order, or otherwise using the GRVMD website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of the website and our services.

1. Eligibility

By using our website or placing an order, you confirm that:

You are at least 18 years of age or have the legal capacity to enter into a binding agreement under applicable law.
The information provided by you is accurate, complete, and up to date.
You are authorized to use the payment method used for your purchase.

If you are accessing or using our services on behalf of another person or organization, you confirm that you have the authority to do so.

If a minor accesses our website or places an order, such use must be undertaken with the involvement and permission of a parent or legal guardian.

2. Use of Our Website and Services

You agree to use the GRVMD website and services only for lawful purposes and in accordance with these Terms.

You must not use our website in any manner that may:

Violate any applicable law or regulation.
Infringe the rights of GRVMD or any third party.
Interfere with the security, functionality, or operation of the website.
Attempt to gain unauthorized access to our systems, accounts, or databases.
Introduce viruses, malware, malicious code, or other harmful material.
Use automated systems, bots, or scraping tools to access or collect information from our website without our prior written permission.
Engage in fraudulent, abusive, or deceptive activities.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Prohibited Activities

You must not:

Place fraudulent or unauthorized orders.
Provide false, misleading, or incomplete information.
Use another person’s payment method without authorization.
Attempt to exploit pricing, promotional, technical, or system errors.
Abuse discount codes, promotional offers, referral benefits, or other promotional programs.
Attempt to interfere with our website or payment systems.
Copy, reproduce, distribute, modify, or commercially exploit our content without prior written permission.

We may cancel or restrict orders associated with suspected fraud, abuse, or misuse of our services, subject to applicable law.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, measurements, sizing information, fabric details, specifications, and other product information displayed on our website are accurate.

However:

Actual product colors may vary slightly depending on your device, screen settings, lighting, and photography conditions.
Minor variations in measurements, color, texture, printing, embroidery, or finishing may occur as part of the manufacturing process.
Product availability is subject to stock.
Product images may contain styling or presentation elements that are not included with the product unless specifically stated.
Product specifications may be updated or changed where reasonably required.

We reserve the right to discontinue, modify, or limit the availability of any product, subject to applicable law.

5. Pricing, Taxes and Availability

All product prices displayed on the website are stated in Indian Rupees (INR), unless otherwise specified.

Applicable taxes and mandatory charges will be displayed as required by applicable law.

Shipping charges, COD charges, or other applicable charges, if any, will be disclosed before completion of the order.

We make reasonable efforts to ensure that prices displayed on our website are accurate. However, in the event of an obvious pricing or technical error, we reserve the right to correct the error and, where appropriate, cancel the affected order and provide a refund of any amount already paid.

Prices and offers may change from time to time without prior notice, except where applicable law requires otherwise.

6. Orders and Order Acceptance

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to accept, reject, or cancel an order where reasonably necessary, including in cases involving:

Product unavailability.
Pricing or technical errors.
Incorrect customer information.
Payment issues.
Suspected fraud or unauthorized activity.
Repeated order abuse or misuse of promotional offers.
Delivery limitations.
Other legitimate business or legal reasons.

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy.

7. Payment

GRVMD may offer payment methods including prepaid online payments and Cash on Delivery (COD), depending on availability.

Available payment methods and any applicable charges will be displayed during checkout.

By completing a transaction, you confirm that:

The information provided by you is accurate.
You are authorized to use the selected payment method.
The transaction is legitimate and authorized by you.

Online payments may be processed through third-party payment service providers. GRVMD does not generally store complete payment credentials such as card numbers, CVV, or UPI authentication credentials unless specifically required and permitted by applicable law and handled through appropriate payment systems.

Payment processing is subject to the terms and policies of the relevant payment service provider.

8. Cash on Delivery (COD)

Where available, Cash on Delivery may be offered for eligible orders and locations.

COD availability may depend on factors including delivery location, order value, product availability, previous order history, and other risk or operational considerations.

We may contact you to verify a COD order before dispatch.

We reserve the right to restrict or disable COD availability for certain orders, locations, or customers where permitted by applicable law.

Customers are expected to accept and pay for genuine COD orders placed by them.

Repeated refusal or non-acceptance of COD orders, fraudulent COD orders, or misuse of COD services may result in restrictions on future COD availability, subject to applicable law.

Further shipping, delivery, and RTO-related information is provided in our Shipping & Delivery Policy.

9. Order Cancellation

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible, and the request may instead be handled under our applicable Return, Exchange, Shipping, and Refund Policies.

Any eligible refund arising from an approved cancellation will be processed in accordance with our Refund Policy.

10. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframes displayed on our website.

Delivery timelines are estimates and may vary depending on factors including:

Delivery location.
Courier/logistics partner.
Weather conditions.
Public holidays.
Festivals or peak periods.
Transportation disruptions.
Incorrect or incomplete address information.
Events beyond our reasonable control.

Detailed information regarding order processing, delivery timelines, tracking, failed deliveries, RTO, shipping charges, and related matters is provided in our Shipping & Delivery Policy.

11. Returns, Exchanges and Refunds

GRVMD may offer returns and/or exchanges subject to the eligibility conditions and procedures specified in our Return & Exchange Policy.

Refunds for eligible cancellations, approved returns, or other applicable situations are governed by our Refund Policy.

Customers are requested to review these policies before placing an order.

Nothing in these Terms is intended to restrict any rights or remedies available to consumers under applicable law.

12. Promotions, Discounts and Coupons

GRVMD may offer promotional discounts, coupon codes, limited-time offers, referral benefits, or other promotional campaigns.

Unless specifically stated otherwise:

Each promotion may have its own eligibility requirements and validity period.
Promotional offers may not be combined with other offers.
Certain products or categories may be excluded from promotions.
Coupons may be subject to minimum order values or other conditions.
Promotional benefits may not be transferable or redeemable for cash.
GRVMD may withdraw or modify a promotion where reasonably necessary, subject to applicable law.

Any specific terms displayed with an individual promotion will apply in addition to these Terms.

13. Intellectual Property

All intellectual property appearing on or associated with the GRVMD website, including but not limited to:

GRVMD name and brand identity.
Logos and trademarks.
Product designs.
Graphics.
Product photographs.
Videos.
Website design and layout.
Text and written content.
Illustrations.
Marketing materials.
Original artwork and creative assets.
Software and website elements.

is owned by or licensed to GRVMD Private Limited and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, commercially exploit, or otherwise use our intellectual property without prior written permission, except where permitted by applicable law.

14. Third-Party Services

Our website may use or integrate with third-party services, including:

Payment gateways.
Logistics and courier providers.
Shipping platforms.
Analytics services.
Communication services.
Marketing platforms.
Social media services.
Fraud prevention or order verification services.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

GRVMD is not responsible for the independent policies, availability, or practices of third-party services, except to the extent required by applicable law.

15. Account Information

By GRVMD account registration functionality, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activity, subject to applicable law.

16. Limitation of Liability

To the maximum extent permitted under applicable law, GRVMD shall not be liable for indirect, incidental, special, or consequential losses arising from the use of or inability to use our website or services, including losses caused by events beyond our reasonable control.

This may include, subject to applicable law:

Temporary website interruptions.
Technical failures.
Third-party service interruptions.
Delivery delays caused by external circumstances.
Unauthorized access resulting from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless GRVMD, its owners, directors, employees, affiliates, service providers, and partners from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your unlawful or unauthorized use of our website.
Your violation of these Terms.
Your infringement of the rights of another person.
Fraudulent or unauthorized activities carried out using your account or information.

18. Privacy

Your use of the GRVMD website is also governed by our Privacy Policy, which explains how we collect, use, store, process, and protect personal information.

Please review our Privacy Policy before using our services.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

The updated version will be published on this page with the relevant “Last Updated” date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the GRVMD website shall be subject to the jurisdiction of the competent courts in India.

21. Contact Information

For general customer support, please contact us:

Brand Name: GRVMD Private Limited
Email: house@grvmd.com
Phone: 920-3939-920
Customer Support Hours: Monday – Saturday, 10:00 AM – 5:00 PM IST
Website: grvmd.com

By using the GRVMD website, you acknowledge that you have read and understood these Terms & Conditions.