Legal

Privacy Policy

Last updated: 26 September 2026

At GRVMD, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how GRVMD Private Limited, operating under the brand name GRVMD (pronounced as “Ground”), collects, uses, processes, stores, and protects your personal information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with GRVMD, we may collect certain personal information.

Information You Provide Directly

When you place an order, create an account, contact us, or interact with our website, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping/delivery address
  • City, state and PIN code
  • Order details
  • Product and size information
  • Information provided while contacting customer support
  • Information provided in return or exchange requests

We only seek information that is reasonably necessary for the relevant purpose.

2. Payment Information

When you make a payment through our website, your payment may be processed through third-party payment service providers.

Depending on the payment method, the payment service provider may process information such as:

  • Payment transaction details
  • Payment status
  • Transaction reference or order ID
  • Relevant payment identifiers

GRVMD does not generally store complete card information, CVV, UPI PIN, passwords, or other sensitive payment authentication credentials on its own systems.

Payment information may be processed directly by the relevant payment gateway or financial service provider in accordance with its own privacy policy and security practices.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, which may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of access
  • Referring website or source
  • Approximate location information derived from technical data
  • Website interaction and usage information

This information may be collected through cookies, analytics tools, server logs, pixels, or similar technologies.

4. How We Use Your Information

We may use personal information for purposes including:

Order Processing

  • Processing and confirming orders.
  • Processing payments.
  • Preparing and dispatching products.
  • Delivering orders.
  • Providing order tracking information.
  • Managing cancellations, returns, exchanges, and refunds.

Customer Support

  • Responding to questions and requests.
  • Resolving order-related issues.
  • Processing complaints and grievances.
  • Communicating with you regarding your order or account.

Website and Service Improvement

  • Improving website functionality and user experience.
  • Identifying technical issues.
  • Developing and improving products and services.

Security and Fraud Prevention

  • Detecting fraudulent transactions.
  • Preventing unauthorized activities.
  • Protecting our website, customers, and business.
  • Investigating suspicious orders or activities.

Communication

We may use your contact information to send service-related communications such as:

  • Order confirmation.
  • Payment confirmation.
  • Shipping updates.
  • Delivery updates.
  • Return/exchange updates.
  • Refund updates.
  • Customer support responses.

Where required by applicable law, marketing communications will be subject to appropriate consent or available opt-out mechanisms.

5. Marketing Communications

With your consent where required, GRVMD may send promotional or marketing communications through channels such as:

  • Email
  • SMS
  • WhatsApp
  • Push notifications, where applicable

These communications may include:

  • New product launches.
  • Collection announcements.
  • Discounts and offers.
  • Sales.
  • Brand updates.
  • Other promotional content.

We aim to ensure that our marketing communications are relevant to your interactions and interests with GRVMD.

6. Cookies and Similar Technologies

GRVMD may use cookies and similar technologies to provide, maintain, secure, and improve our website.

Cookies may help us:

  • Remember shopping cart or session information.
  • Remember preferences.
  • Understand website usage.
  • Improve website performance.
  • Measure marketing and advertising effectiveness.
  • Provide relevant content or advertising where applicable.

You may be able to manage or disable cookies through your browser settings.

However, disabling certain cookies may affect some website functionality.

7. Third-Party Service Providers

To operate our business and provide our services, we may use third-party service providers, including:

  • Payment gateways.
  • Logistics and courier partners.
  • Shipping platforms.
  • Order management systems.
  • Website hosting providers.
  • Analytics providers.
  • Email service providers.
  • SMS/WhatsApp communication providers.
  • Marketing and advertising platforms.
  • Fraud prevention and security services.
  • Customer support tools.

These service providers may process personal information on our behalf or independently as applicable to their services.

We expect relevant service providers to handle personal information in accordance with applicable laws and appropriate contractual or technical safeguards.

8. Logistics and Delivery Information

To deliver your order, we may share necessary information with our logistics and courier partners.

This may include:

  • Customer name.
  • Mobile number.
  • Shipping address.
  • PIN code.
  • Order details necessary for delivery.
  • Tracking and shipment information.

Such information is shared only to the extent reasonably necessary to fulfil the delivery or related service.

9. Data Sharing and Disclosure

We do not sell your personal information as a standalone commercial product.

We may disclose or share personal information where reasonably necessary:

  • To process and deliver your orders.
  • To process payments.
  • To provide customer support.
  • To prevent fraud or unauthorized activity.
  • To operate and maintain our website.
  • To comply with applicable legal or regulatory requirements.
  • To respond to lawful requests from government authorities or law enforcement agencies.
  • To protect our rights, property, customers, or business.
  • In connection with a merger, acquisition, restructuring, sale, or transfer of business, where applicable.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders.
  • Providing customer support.
  • Maintaining transaction and business records.
  • Resolving disputes.
  • Preventing fraud.
  • Meeting legal, accounting, tax, regulatory, or other applicable obligations.

When personal information is no longer required for a legitimate purpose or legal obligation, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal retention practices.

11. Data Security

GRVMD takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account credentials, devices, passwords, and other personal information.

In the event of a data breach or security incident requiring notification under applicable law, GRVMD will take appropriate steps in accordance with applicable legal requirements.

12. Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • Request access to information concerning the processing of your personal data.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion or erasure where applicable.
  • Withdraw consent where processing is based on consent.
  • Request information regarding the processing of your personal data.
  • Raise a grievance regarding the processing or handling of your personal information.

Where consent is the basis for processing, withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Certain information may continue to be retained or processed where required or permitted by applicable law.

Requests relating to your personal information may be made using the contact details provided in this Privacy Policy.

13. Account Information

If you create an account on the GRVMD website, you are responsible for maintaining the confidentiality of your account credentials.

You should notify us promptly if you believe that your account has been accessed without authorization.

We may process account-related information to maintain, secure, and provide account functionality.

14. Children’s Privacy

GRVMD does not knowingly seek to collect personal information from children in violation of applicable law.

If you are a minor, you should use our website and provide personal information only with the involvement and permission of your parent or legal guardian where required.

If we become aware that personal information has been collected in circumstances where applicable law requires verifiable parental consent, we will take appropriate steps as required by law.

15. Social Media and External Links

Our website may contain links to third-party websites, social media platforms, or other external services.

These third-party websites and services are not controlled by GRVMD.

If you choose to access such services, your use of them will be governed by their respective terms and privacy policies.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

16. Data Transfers

Where our service providers or technology infrastructure process personal information outside your state, country, or jurisdiction, such processing will be carried out subject to applicable law and any requirements relating to such transfers.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices.
  • Our website or services.
  • Technology.
  • Third-party service providers.
  • Applicable legal or regulatory requirements.

When we make changes, the updated Privacy Policy will be published on this page along with the revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

For general customer support, please contact us:

Brand Name: GRVMD Private Limited
Email: house@grvmd.com
Phone: 920-3939-920
Customer Support Hours: Monday – Saturday, 10:00 AM – 5:00 PM IST
Website: grvmd.com

By using the GRVMD website, you acknowledge that you have read and understood this Privacy Policy.