Legal

Shipping & Delivery Policy

Last updated: 27 September 2026

At GRVMD, we aim to ensure that your orders are processed and delivered safely and within the estimated delivery timelines.

This Shipping & Delivery Policy applies to purchases made through the official GRVMD website.

GRVMD is a brand operated by GRVMD Private Limited.

1. Shipping Coverage

GRVMD currently provides shipping services within India only.

Orders can be delivered only to serviceable delivery addresses and PIN codes supported by our delivery network.

International shipping is currently not available.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification, where applicable.

Business days are Monday to Saturday and do not include Sundays or public holidays.

Order processing may take additional time during:

  • Product launches.
  • Sales or promotional periods.
  • High order volumes.
  • Public holidays.
  • Unforeseen operational circumstances.

You will receive order-related updates through the contact information provided at the time of placing your order.

3. Delivery Time

After an order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and other operational factors.

Delivery timelines are estimates and are not guaranteed delivery dates.

Remote locations, difficult-to-service areas, public holidays, adverse weather, high-volume periods, or other circumstances beyond our reasonable control may result in additional delays.

4. Shipping Charges

Shipping is free.

Any applicable additional charges associated with the selected payment method, including charges applicable to Cash on Delivery (COD), may be displayed separately during checkout.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable PIN codes.

An additional COD charge may apply to COD orders. The applicable charge will be displayed during checkout before the order is placed.

COD availability may vary depending on the delivery location, order value, product, or other operational considerations.

GRVMD may contact you for order or delivery verification before processing a COD order.

COD Order Refusal / Repeated Failed Deliveries

If a customer repeatedly refuses or fails to accept COD orders for reasons attributable to the customer, GRVMD may restrict or disable the COD payment option for future orders associated with that customer.

Such a customer may still be able to place orders using available prepaid payment methods.

Any such restriction will be applied subject to applicable law and the circumstances of the case.

6. Order Tracking

Once your order has been dispatched, tracking details will generally be sent to the email address provided while placing the order.

The tracking link can be used to view the available shipment status and delivery updates.

Tracking information may take some time to become active after dispatch.

7. Delivery Attempts

Delivery will be attempted at the address provided by the customer while placing the order.

The delivery service may make multiple delivery attempts depending on operational procedures and the circumstances of the shipment.

Customers are requested to remain available at the provided delivery address and ensure that the contact details provided with the order are accurate and reachable.

8. Change of Delivery Address

Customers may request a change to the delivery address before the order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

Any address change request after dispatch will depend on operational feasibility and cannot be guaranteed.

9. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name.
  • Complete delivery address.
  • Correct PIN code.
  • Active phone number.
  • Other information required for successful delivery.

GRVMD will not be responsible for delays, failed deliveries, or return-to-origin situations caused by incorrect, incomplete, or insufficient delivery information provided by the customer.

Where possible, we may contact the customer to resolve an address-related issue.

10. Delayed Orders

While GRVMD aims to deliver orders within the estimated timelines, delays may occasionally occur due to circumstances such as:

  • High order volumes.
  • Sales or promotional periods.
  • Public holidays.
  • Weather conditions.
  • Operational disruptions.
  • Transportation delays.
  • Serviceability issues.
  • Unforeseen events beyond reasonable control.

If an order is delayed significantly, customers may contact GRVMD customer support with their Order ID for assistance.

11. Failed Delivery and Return to Origin (RTO)

An order may be returned to GRVMD if delivery cannot be completed due to circumstances such as:

  • Customer refusing to accept the shipment.
  • Customer being unavailable after applicable delivery attempts.
  • Incorrect or incomplete address.
  • Incorrect or unreachable contact information.
  • Customer requesting or causing the shipment to be returned.
  • Other delivery-related circumstances beyond GRVMD's control.

Such shipments may be treated as Return to Origin (RTO).

For COD orders, repeated refusal or failure to accept shipments may result in the restriction of COD availability for the specific customer, as described in this policy.

Any refund, re-shipment, or other resolution arising from an RTO will be handled in accordance with the applicable GRVMD policies and the circumstances of the order.

12. Damaged Package at the Time of Delivery

If the outer package appears visibly damaged, opened, tampered with, or otherwise compromised at the time of delivery, customers are advised to:

  • Take clear photographs or videos of the package before opening it, where reasonably possible.
  • Check the contents after receiving the package.
  • Report any damage, missing item, or other issue to GRVMD as soon as possible.

For damaged, defective, incorrect, or missing products, customers should follow the process provided in our Return & Exchange Policy.

13. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product;
  • A defective product;
  • A product different from what you ordered; or
  • An order with another eligible product-related issue,

please contact GRVMD as soon as possible.

For such cases, customers may be required to provide photographs or other information to help us verify the issue.

For complete eligibility requirements and the applicable process, please refer to our Return & Exchange Policy.

14. Missing or Partial Items

If any product appears to be missing from your order, please contact GRVMD customer support as soon as possible with your Order ID and relevant details.

We may request photographs of the received package, packaging materials, product(s), shipping label, or other information necessary to investigate the issue.

Any eligible resolution will be handled in accordance with the applicable GRVMD policies.

15. Delivery to a Third Party

Customers may provide a delivery address where another person, such as a family member, friend, security personnel, or other authorized recipient, may receive the order on their behalf.

Once the shipment is delivered to the provided delivery address and accepted by an authorized recipient at that address, the delivery may be considered completed.

Customers are responsible for ensuring that the delivery address and recipient information provided at checkout are accurate.

16. Delivery Timeline Estimates

The delivery timelines displayed on the GRVMD website or communicated through order updates are estimated timelines.

Actual delivery time may vary depending on:

  • Delivery location.
  • PIN code serviceability.
  • Shipment volume.
  • Delivery network conditions.
  • Weather.
  • Public holidays.
  • Unforeseen operational circumstances.

GRVMD does not guarantee delivery on a specific date unless expressly communicated otherwise.

17. Events Beyond Our Reasonable Control

GRVMD will not be responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters.
  • Severe weather.
  • Government restrictions.
  • Strikes or transportation disruptions.
  • Public emergencies.
  • Network or infrastructure disruptions.
  • Acts of third parties.
  • Other unforeseen circumstances affecting delivery operations.

Where reasonably possible, we will take appropriate steps to assist with affected orders.

18. Contact Us

For general customer support, please contact us:

Brand Name: GRVMD Private Limited
Email: house@grvmd.com
Phone: 920-3939-920
Customer Support Hours: Monday – Saturday, 10:00 AM – 5:00 PM IST
Website: grvmd.com

19. Policy Updates

GRVMD may update or modify this Shipping & Delivery Policy from time to time to reflect changes in our business practices, delivery operations, services, or applicable legal requirements.

Any updated version will be published on this page along with the relevant Last Updated date.

By placing an order through the GRVMD website, you acknowledge that you have read and understood this Shipping & Delivery Policy.