Legal

Return & Exchange Policy

Last updated: 26 September 2026

At GRVMD, we want you to have a smooth shopping experience. If you receive a product that is eligible for return or exchange, you may submit a request in accordance with the conditions and process outlined below.

This Return & Exchange Policy applies to purchases made through the official GRVMD website.

GRVMD is a brand operated by GRVMD Private Limited.

1. Return & Exchange Window

Products may be eligible for return or exchange within 7 days from the date of delivery.

The return or exchange request must be submitted within this 7-day period through our official website.

Requests submitted after the applicable 7-day period may not be accepted.

2. Eligibility for Return & Exchange

To be eligible for a return or exchange, the product must:

  • Be unused and unworn.
  • Be unwashed.
  • Be in its original condition.
  • Have all original tags and labels attached.
  • Be free from stains, marks, odors, perfumes, damage, or signs of use.
  • Not have been altered, modified, customized, or repaired after delivery.
  • Be returned with its original packaging.
  • Include any accessories or complimentary items supplied with the product, where applicable.

Products that do not meet these conditions may not be eligible for return or exchange.

3. Reasons for Return or Exchange

You may request a return or exchange for eligible reasons including:

  • Size-related issues.
  • Wrong product received.
  • Damaged product received.
  • Defective product received.
  • Other eligible product-related issues.

All requests are subject to verification and the eligibility conditions mentioned in this policy.

4. Size Exchange

GRVMD offers size exchanges for eligible products, subject to availability.

If you have received the correct product but require a different size, you may request an exchange within the 7-day return and exchange period.

The replacement size must be available at the time the exchange is processed.

If the requested size is unavailable, the applicable resolution will be communicated to you.

5. Products Not Eligible for Return or Exchange

A product may not be eligible for return or exchange if:

  • It has been worn or used.
  • It has been washed.
  • It has stains, marks, strong odors, perfume, or other signs of use.
  • Original tags or labels have been removed or damaged.
  • The product has been altered, modified, customized, or repaired after delivery.
  • The product has been damaged after delivery due to customer handling or use.
  • Original packaging or applicable accessories are missing.
  • The request is submitted after the applicable 7-day period.

This does not affect applicable consumer rights where a product is defective, damaged, incorrect, or otherwise covered by applicable law.

6. Required Photographs

To help us verify the condition and issue with the product, you may be required to upload clear photographs with your request.

For standard return and exchange requests, please provide:

  • Clear front-side photograph of the product.
  • Clear back-side photograph of the product.
  • Clear photograph of the product tag/label.

For damaged, defective, or incorrect products, additional photographs of the issue and the original packaging may be requested.

Photographs should clearly show the product and the relevant issue without editing or filters.

7. Return / Exchange Approval

Submitting a return or exchange request does not automatically mean that the request has been approved.

Our team may review:

  • Order details.
  • Date of delivery.
  • Reason for the request.
  • Product condition.
  • Photographs provided.
  • Eligibility under this policy.

Once the request is reviewed, we will communicate whether it has been approved and provide the applicable next steps.

8. Return Pickup

For eligible and approved return or exchange requests, GRVMD will arrange the return pickup through an available logistics partner.

Return pickup is provided free of charge for eligible returns and exchanges.

Pickup timelines may vary depending on the delivery location, courier availability, and other operational circumstances.

Customers are requested to keep the product securely packed and ready for pickup.

9. Product Inspection

Once the returned product reaches GRVMD, it may undergo a quality and eligibility inspection.

The inspection may verify:

  • Product condition.
  • Original tags and labels.
  • Packaging, where applicable.
  • Signs of wearing or washing.
  • Stains, odors, damage, or alterations.
  • Whether the returned product matches the original order.

If the product meets the applicable requirements, the return or exchange will be processed accordingly.

If the product does not meet the requirements of this policy, the request may be rejected.

10. Exchange Processing

For an approved exchange:

  • The replacement product will be subject to availability.
  • The replacement will be processed after the returned product successfully passes the required inspection.
  • The replacement order will generally be dispatched within 3–5 business days after successful inspection.
  • Delivery time after dispatch may vary depending on the delivery location and logistics partner.
  • If the requested replacement size or product is unavailable, we will communicate the available options.

11. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please report the issue through our Return / Exchange Request page as soon as possible.

For such requests, we recommend submitting the request within 48 hours of delivery along with:

  • Order ID.
  • Clear photographs of the product.
  • Clear photographs showing the issue.
  • Photographs of the product tags/labels.
  • Photographs of the outer packaging, where relevant.

Eligible damaged, defective, or incorrect products will be handled without return/exchange shipping charges.

12. Return / Exchange Shipping Charges

Eligible returns and exchanges under this policy are free of charge.

GRVMD will arrange the applicable return pickup for approved requests.

Customers will not be charged return pickup fees for eligible returns or exchanges processed in accordance with this policy.

13. Failed or Rejected Return Requests

A return or exchange request may be rejected if:

  • The request is submitted outside the applicable return/exchange period.
  • The product has been used, worn, or washed.
  • The product does not meet the required condition.
  • Original tags or labels are missing or damaged.
  • The product has been altered or modified.
  • The product has been damaged due to customer handling.
  • The product does not match the original order or submitted request.
  • The required information or photographs are not provided.

If a request is rejected following inspection, the product may be returned to the customer subject to applicable procedures.

14. Return / Exchange and Refunds

Return and exchange eligibility is governed by this Return & Exchange Policy.

Where an eligible return results in a refund, the applicable refund process, method, and timeline are governed separately by our Refund Policy.

Please refer to the Refund Policy for complete information regarding refunds.

15. Policy Updates

GRVMD may update or modify this Return & Exchange Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any updated version will be published on this page along with the relevant Last Updated date.

16. Contact Information

For general customer support, please contact us:

Brand Name: GRVMD Private Limited
Email: house@grvmd.com
Phone: 920-3939-920
Customer Support Hours: Monday – Saturday, 10:00 AM – 5:00 PM IST
Website: grvmd.com

By purchasing from GRVMD, you acknowledge that you have read and understood this Return & Exchange Policy.